Australian Triage Scale–Based EDUGAD Video Education and Family Knowledge and Satisfaction in an Emergency Department

Abstract

Emergency triage allocates clinical priority according to urgency, a process that may be unintuitive to patients and relatives who observe arrival order. This study examined australian triage scale–based edugad video education and family knowledge and satisfaction in an emergency department using a controlled pretest–posttest quasi-experiment. The study took place at Kramat 128 Hospital emergency department, Jakarta, Indonesia, in 2026 and included 84 family respondents recruited purposively, with 42 participants in each study arm. The intervention consisted of EDUGAD video describing emergency service flow and the Australian Triage Scale. Outcomes were assessed using family knowledge questionnaire before and after exposure and service satisfaction after exposure. EDUGAD recipients improved from a median knowledge score of 17 to 23, whereas controls changed from 16 to 17. Good knowledge increased from 8/42 to 39/42 among intervention respondents. At posttest, the satisfaction medians were 34 in the EDUGAD group and 28 among controls (reported p < 0.001), although satisfaction-category differences (85.7% versus 73.8%) are less marked than the questionnaire-score contrast. In interpretation, explaining triage priorities can align expectations with the clinical rationale for waiting and improve perceived transparency. Video education may be a scalable means of communicating fixed triage concepts during a stressful visit, without changing triage decisions or emergency treatment itself. The design and measurement constraints mean that associations should not be represented as definitive causal effects.