ANALISIS SISTEM ANTRIAN MODEL MULTI PHASE-MULTI CHANNEL PADA SENTRA PELAYANAN KIOS 3 IN 1 BBPLK SEMARANG

Abstract

The queue process is a process associated with the arrival of a customer at a
service facility, then waited in a row (queue) when all services are busy, and
leaving the place after getting the service. The queue process can happen
anywhere, including in BBPLK Semarang. A wide variety of services such as
registration, competency testing, placement, making the rights of participants
and certificates. Therefore, it is necessary to study on the queuing system to
optimize service to customers. The purpose of this study was to determine the
statistical analysis deskriptive, making modeling a queue that services more
effectively and efficiently and interpret the queuing models. The research in this
paper begins with a queuing system design kiosk 3 in 1 BBPLK Semarang.
Then, the retrieval of data for each counter in the form of many arrivals and
departures every 15 minutes. The collected data is then tested to determine
whether the data is distributed Poisson or not. Once known Poisson distributed
data, followed by determining a model queue at each phase and determine the
rate of arrivals and departures every service counter. The next step is to analyze
the size of the performance of each phase in the form of the average number of
customers in the system, the average number of customers in the queue, the
average length of customer in the system, and the average length of customer in
the queue. 
Keywords : queue, model multi phase-multi channel,  poisson, eksponensial